Wed, Aug 26
|North End Recreation Center
Customer Service 101 w/ Shawne Johnson
Great service isn't an accident. It's a skill. Join us for Customer Service 101 and learn how exceptional customer experiences can grow your business, strengthen your brand, and keep customers coming back.
Time & Location
Aug 26, 2026, 6:00 PM – 8:00 PM
North End Recreation Center, 268 N Main St, Waterbury, CT 06702, USA
About the event
Customer Service 101
Every interaction with a customer shapes your reputation. Whether you're greeting someone at the front door, responding to an email, or handling a difficult conversation, exceptional customer service can set your business apart.
Join the Blackprint Learning Institute and Waterbury Black Business Network for Customer Service 101, an engaging workshop designed for entrepreneurs, small business owners, nonprofit professionals, frontline staff, and anyone looking to strengthen their customer experience.
Facilitated by Shawne Johnson, this session will provide practical strategies you can implement immediately to create meaningful customer relationships and elevate your level of professionalism.
You'll Learn:
• The fundamentals of outstanding customer service